Status : Open

Description : This role will be located offshore and predominantly be based at our
Navi Mumbai office in India. It includes regular interaction with other
geographically located teams (UK). This role is responsible for
proactively and reactively supporting Unipart Logistics Systems as a
member of the Logistics systems application support/development
team.

Support of Multiple Logistics Systems. (Warehouse
Management Systems, Repair workshop systems, Transport
Management Systems)
● Triage of Incidents and manage through to resolution using
IBM SCCD.
● Using application knowledge to resolve Incidents.
● Learning new systems and skills to best support the Business
and operational teams.
● Proactive Monitoring and Alerting.
Essential

● A degree in the field of computer science or similar.
● ITIL Foundation or higher
Desirable
● Other professional IT qualifications/ Certifications would be an
advantage.
Essential

● 2-5 years working within an IT Application Support Team or
strong background in other IT areas.
● Work experience with Warehouse Systems / Logistics Systems
(any)
● Knowledge of IBM SCCD or similar helpdesk/incident
management tool.
● Knowledge of Oracle SQL to be able to query and investigate
database issues.
● Knowledge of Linux Operating system and commands
Desirable
● JDA Warehouse Management system (WMS) experience or
similar warehouse management experience (SAP WM/eWM)
● Business knowledge of Logistics processes.
● Knowledge of EC2 and RDS cloud watch in Amazon Web
Services

Personal Qualities and Skills:
Specific
● Be proactive in creating Monitoring and Alerting to avoid future
incidents.
● Results focused and resourceful, ability to solve problems
creatively
● Ability to communicate effectively and appropriately, including
presentation skills
● Good organisational skills and attention to detail, with the
ability to cope with a heavy workload
● Tenacity and the ability to tackle challenges with optimism
● Enthusiastic, outgoing, energetic, highly motivated, able to
work without close supervision but able to contribute as a team
member
● Ability to draft accurate and concise reports and to effectively
communicate the agreements negotiated by UL IT
● Evidence of an innovative approach to any of the above
● Committed knowledge sharer both via documentation and
other less formal communications
● Keen to learn from experience, formal training and tailored
self-betterment
● Abi